Support

Open the Search tab, tap a category pill (e.g. "Gymnastics" or "Music"), enter your city or zip code, and tap Next. Lime shows nearby instructors and facilities, sorted by distance.

Tap an instructor or facility → View all lessons → select a lesson → choose a date and time → choose who's taking the lesson (you or a child) → enter payment → confirm. The booking immediately appears on your Schedule and the instructor's calendar.

Lime accepts all major credit and debit cards via Stripe. Payment is collected at the time of booking. Your card details are never stored by Lime — they're processed securely by Stripe.

Open the Schedule tab, tap the lesson, and choose Cancel or Reschedule. Each instructor sets their own cancellation policy, which is displayed before you confirm.

Refunds depend on the instructor's cancellation policy and how close to the lesson time you cancel. The exact refund amount is shown before you confirm cancellation. For billing issues, email support@thelimeapp.com.

When you sign up, add each child as a profile under your account. At booking, choose which child the lesson is for. All bookings appear on your Schedule, organized by child.

Open the Messages tab to view all conversations, or tap Message on any instructor's profile to start a new thread.

After a lesson is completed, open Profile → View History → tap the lesson → leave a rating, written review, and optional tip. Tips go directly to the instructor.

When you create your Lime account, choose Instructor. You'll be prompted to complete your profile, upload a profile photo, set your specialties, and add your locations. Our team reviews new instructors within 24–48 hours before your profile appears in search.

Open the Lessons tab to create lesson types and set prices, durations, and capacity. Open the Schedule tab to set your availability for each location you teach at.

Lime uses Stripe Connect for payouts. During onboarding, you'll connect a bank account. Payments are released to your bank automatically after each lesson completes, minus the Lime processing fee.

Yes. You can teach independently, at one facility, or at multiple facilities. Use the Locations tab to add each location, or apply to teach at a facility — the facility manager reviews and approves the request.

Lime offers optional liability insurance you can add in a few taps inside the app. Coverage details are shown before you enroll.

Open the Messages tab. All conversations with current and past clients are listed, with full conversation history retained.

Set your cancellation policy on each lesson type. When a client cancels, the refund follows your policy automatically. You can view all cancellations on your Earnings tab.

When you create your Lime account, choose Facility Manager. You'll be guided through setting up your facility: location, hours, photos, and your fee structure for instructors who teach there.

Open the Instructors tab to view two queues:

Roster — currently approved instructors
Pending & Invited — instructors who have applied or been invited

Tap a pending instructor to view their profile and approve or decline.

You set your facility's fee per instructor — either a flat fee or a percentage of each booking. Lime automatically splits each payment between the instructor and facility at booking time. No invoicing, no chasing.

Yes — any approved instructor on your roster. Direct messaging with clients is handled through the instructor.

On the welcome screen, tap Sign in → Forgot password? Enter your email and follow the reset link.

Open Profile → Settings → Login & Security to update your email, phone, or password.

If you have more than one role on your account, open Settings → Role Switcher. Every Lime account has a built-in Client role you can switch to anytime.

Open Client Profile → Settings → Login & Security → Delete Account. Deletion is immediate — no email confirmation needed. Personal data is removed; some aggregate data may be retained for legal and analytics purposes.

Lime is available in English, Spanish, French, and Portuguese. Your language is selected automatically based on your device language and can be changed in Settings.