Lime · Legal

Community Guidelines

Last updated: June 1, 2026

Every booking on Lime is someone choosing to grow. A parent investing in their child’s next chapter. An instructor sharing their craft. A facility opening its doors to its community. These Community Guidelines describe how we keep that experience safe enough to risk something new, honest enough to trust each other, and inspiring enough to come back to — for everyone who shows up to learn, teach, or both.

By using Lime, you agree to follow these Guidelines. They sit alongside our Terms of Service and Privacy Policy, which remain the binding legal terms.

Our promise to each other

Three commitments anchor everything on Lime. They are how we make sure every lesson moves both people forward — not just through a transaction, but toward something more.

1. Grow with respect. Lessons work because people show up open, present, and kind. Treat every client, instructor, parent, facility manager, and Lime team member with the respect you would expect from a great mentor — and the warmth you would offer a friend.
2. Keep each other safe. A large share of Lime users are families. We take that seriously. Protect kids. Protect privacy. Speak up when something feels wrong. Trust your instincts and discontinue any interaction that does not feel safe — for you or for the people you brought.
3. Show up honestly. Be who you say you are. Teach what you actually teach. Review what actually happened. Keep your business with the people you are doing business with — not in side channels, not off-platform, not under another name. The trust between everyone on Lime is built one honest interaction at a time.

1. Respect

Respect on Lime means more than politeness. It’s the foundation every lesson is built on.

Lime is a marketplace. Every booking is a free choice made by both sides. Clients choose the instructor they want to learn from. Instructors choose the clients they want to teach. Facilities choose the instructors they want to host. No one on Lime is required to enter, continue, or accept any relationship with anyone else. If a match isn’t right for you — for any reason — you can decline a booking, end the engagement, or block.

What we do require is basic civility when you do interact. The following are not permitted on Lime, in any message, review, profile, listing, or other content:

• Slurs, hateful imagery, or content that demeans a person or group.
• Harassment, intimidation, bullying, stalking, or threats directed at another user.
• Any form of sexual misconduct, including unwanted advances, sexual comments, or sexual contact during a lesson.
• Doxxing or public exposure of another user’s private information.

Sexual misconduct, threats against children, and any conduct that crosses into criminal behavior result in immediate account removal and, where appropriate, referral to law enforcement.

You remain responsible for following any laws that apply to you and the facilities you teach in or host at — including disability-access and other public-accommodation laws.

2. Safety, especially for kids

Every great lesson starts with feeling safe enough to learn. So many Lime lessons involve children, and we hold every adult on the platform — instructors, parents, and facility staff — to that standard.

Minors on Lime. Children participate on Lime only as dependents linked to an adult Client User account. The adult controls scheduling, messaging, payments, and consents on the child’s behalf. Dependent profiles do not have independent logins or messaging. For any lesson involving a minor, a parent or legal guardian must be present for the entire lesson, unless the facility provides qualified staff supervision and the guardian has signed the applicable waiver. Instructors must never seek personal contact with a minor, never communicate with a minor outside the Lime app, and never arrange a lesson or meeting outside the scope of what the parent has booked.

Honest histories. When you register as an instructor or as a client, you confirm — as a binding promise in our Terms of Service — that you have not been convicted of, arrested for, charged with, or made the subject of a restraining order involving violence or physical, sexual, or emotional abuse, and that you are not registered or required to register as a sex offender. Lime does not run criminal background checks on your behalf. Use your judgment when evaluating an instructor, a client, or a facility, ask for credentials and references where they matter, and meet first in supervised or public settings when appropriate.

Privacy in physical spaces. Audio, video, and photo recording during a lesson is permitted only for legitimate instructional, operational, or safety purposes, only where local law and the facility’s rules allow it, and only with appropriate notice. Public sharing of any recording that depicts a minor requires explicit consent from the minor’s parent or legal guardian. Recording is prohibited in restrooms, locker rooms, changing areas, and any other private space. Facilities may set additional recording restrictions — follow them.

Personal information. Do not share another user’s home address, phone number, payment information, family details, or other private information in messages, reviews, or any public content without that person’s permission. Do not use Lime’s search, messaging, or booking features to track, surveil, or pressure another user.

Real-world safety. Instructors are responsible for the safety of the environment they teach in — appropriate equipment, supervision, and adherence to the facility’s rules. Facilities are responsible for the condition and lawful operation of their venues. Clients are responsible for disclosing relevant medical, allergy, or accessibility information so the lesson can be taught safely. If any participant — instructor, client, family member, or facility staff — shows up impaired, intoxicated, or in a state that creates risk for others, the lesson should not proceed and the incident should be reported.

Weapons, drugs, and intoxicants. Firearms and other weapons are not permitted at any Lime lesson except as specifically authorized by law and by the facility (for example, sanctioned shooting-sport facilities). Use of illegal drugs, or providing instruction while impaired, is prohibited. Alcohol is not appropriate before or during a lesson.

When something goes wrong. If you or anyone present is in immediate danger, call 911 first, then notify Lime. For non-emergency safety concerns — harassment, an unsafe facility, an instructor’s conduct toward a child, off-platform solicitation, or anything that does not feel right — report it in-app (Settings → Support → Report an Issue) or email legal@thelimeapp.com. We escalate child-safety reports immediately and cooperate with law enforcement when required.

3. Show up honestly

Be who you say you are. Use your real legal name on your account. Do not impersonate another person, do not create accounts to evade a prior suspension or to escape reviews, and do not maintain multiple accounts. One person, one account.

Represent your work accurately. Instructors: list credentials, certifications, training, and experience truthfully. Be clear about the topic, format, location, and price of each lesson. Update your listing when something changes. Do not claim affiliations, awards, or qualifications you do not actually hold. Facilities: describe your space, availability, fees, and house rules accurately, and keep them current.

Review honestly. Client reviews of instructors are one-directional and a key trust signal on Lime. Reviews must reflect the actual lesson experience. Do not write fake reviews, coordinate or trade reviews, manipulate ratings, leave a review in retaliation for Lime enforcement, or pressure another user to write, change, or remove a review. Reviews must be submitted within 90 days of a lesson and can be edited for 10 days before they lock.

Keep bookings on Lime. All lessons, lesson packages, and tips must be booked and paid through the Lime app. Do not ask a client or instructor to pay cash, send Venmo, Zelle, or any other off-platform transfer. Do not share personal phone numbers, email addresses, or social-media handles in messages or profiles to enable off-platform contact. Booking on Lime is what makes payment protection, scheduling, recordkeeping, and incident response work — for everyone.

Use Lime for what it is. Lime is for booking and delivering in-person lessons in the United States. Do not use Lime messaging for unrelated commercial solicitation, recruiting for other platforms, political organizing, or anything outside the lesson Lime was designed to enable.

4. What’s not allowed on Lime

Content and behavior in the categories below are prohibited regardless of role, intent, or context. Violations may result in immediate content removal, account suspension, or permanent termination.

• Sexually explicit content of any kind, anywhere on the platform.
• Any content that sexualizes a minor. Suspected child sexual abuse material (CSAM) is removed immediately, the offending account is permanently banned, and a report is filed with the National Center for Missing & Exploited Children (NCMEC) as required by federal law.
• Content depicting, glorifying, encouraging, or providing instruction on violence, self-harm, suicide, or eating disorders.
• Hateful content, slurs, or imagery targeting people based on protected characteristics.
• Threats, intimidation, stalking, doxxing, or harassment of any user — including unwanted contact after a lesson has ended.
• Promotion or facilitation of illegal drugs, illegal weapons, fraud, money laundering, or any other unlawful activity.
• Solicitation of a minor for any purpose outside the scope of a parent-booked lesson.
• Spam, misleading commercial content, deceptive listings, or attempts to manipulate Lime’s search, ratings, or moderation systems.
• Content that infringes another party’s copyright, trademark, publicity, or other intellectual-property rights.
• Sharing of another user’s private or personally identifying information without their consent.
• Using Lime accounts, messaging, or payment infrastructure to circumvent Lime’s fees, route bookings off-platform, or operate outside the lesson Lime was designed to enable.
• Any attempt to evade enforcement — creating new accounts after suspension, using another person’s account, or coordinating with other users to harass, manipulate, or defraud.

5. What we expect from each role

Clients and family Account holders. Every lesson you book is a vote of trust in someone else’s craft. When you’re booking for your child, it’s the most important trust there is. Show up to honor it: arrive on time, communicate respectfully, and pay through the app. If you are booking for a child, you are responsible for being present at the lesson or arranging the supervision Lime, the instructor, and the facility require. Provide the instructor with any medical, allergy, or accessibility information needed for the lesson to go well. Leave honest, specific reviews — they help the next family find the right fit.

Instructors. Your craft is the reason Lime exists. Every client who books you is choosing your knowledge over everyone else’s — that’s both a privilege and a responsibility. Show up prepared. List what you actually teach and charge fair market value. Respect the rules of every facility you teach in. Never initiate contact with a client outside the Lime app — and where the client is a minor, that boundary is absolute. Maintain appropriate liability insurance where the facility or law requires it. Treat parental presence and waivers for minor lessons as non-negotiable. Manage your business through Lime — confirmations, reschedules, payments, tips, and disputes all flow through the platform.

Facilities. Your space is where the lessons actually happen — the floor, the equipment, the four walls that contain a child’s first attempt at something hard. Maintain safe, properly-permitted spaces and disclose hazards that are inherent to the venue. Vet the instructors you approve. Publish house rules so clients and instructors know what is expected. Respond promptly to incidents, injuries, and complaints, and cooperate with Lime when we investigate. Treat instructors fairly in your fees, scheduling, and payouts. Do not pressure clients or instructors to write, remove, or change reviews, and do not retaliate against an instructor for an unfavorable review or report.

6. Reporting and enforcement

How to report. When something is wrong, you should know exactly what to do — and what will happen next. You can report any message, review, profile, listing, or lesson by long-pressing the content and choosing Report. From a conversation, you can also block a user immediately. Blocked users can no longer message you, view your profile, or appear in your search results. Manage blocks in Settings → Privacy → Blocked Users. For urgent safety concerns, you can also reach Lime at legal@thelimeapp.com.

What happens next. Lime’s moderation team reviews reports and removes content that violates these Guidelines within 24 hours of submission. Many violations are caught earlier: Lime uses automated systems to screen user-generated text and images at the moment they are submitted. Content that fails screening is held for human review or removed automatically. Image screening includes detection of suspected child sexual abuse material, which is automatically escalated to NCMEC as required by federal law.

How we enforce. Depending on the severity and pattern of a violation, we may take one or more of these actions:

• Educate — send a warning explaining which Guideline was violated and how to comply going forward.
• Restrict — temporarily limit messaging, search visibility, listing creation, or other features.
• Remove — take down specific content, reviews, or listings.
• Suspend — pause an account while we investigate.
• Permanently remove — terminate the account.

Behavior involving child safety, sexual misconduct, violence, fraud, or other serious harm results in immediate permanent account removal. Where required by law, we cooperate with law enforcement. Lime may also delay or freeze payouts, cancel future lessons, and recover amounts owed in connection with a violation.

7. Appeals

If you believe content of yours was removed or your account was restricted in error, you can appeal. Email legal@thelimeapp.com from the email on your Lime account, identify the affected content or account, and explain why you believe the action was a mistake. We aim to respond within a reasonable timeframe and will reverse any action that turns out to have been an error. Appeals are not available for permanent removals tied to child-safety violations.

8. Contact

Questions about these Guidelines can be sent to legal@thelimeapp.com. Urgent safety concerns can be reported in-app via Settings → Support → Report an Issue, which routes directly to Lime’s support and moderation teams. Privacy questions, data requests, and data-rights matters belong at privacy@thelimeapp.com.

Lime exists to help people become the best version of themselves — one lesson at a time. Thank you for helping us keep the platform a place worth showing up for.