Cookies Policy
Last updated: June 1, 2026
Privacy is part of how Lime earns trust. Whether you’re a parent finding the right coach for your child, an instructor building your craft, or a facility opening your doors to your community, you have a right to know what we collect from your device, why we collect it, and exactly what your options are if you want to change those defaults.
If you just want to manage your settings, head to Settings inside the Lime app and you’ll find the controls there. Otherwise, keep reading — we’ll explain everything.
This Policy supplements our Privacy Policy, which covers how we handle your personal information more generally. Lime is currently mobile-only (iPhone and Android); we’ll expand this Policy to cover web cookies when our web version launches.
What are cookies, anyway?
“Cookies” started life as small text files that websites store in your browser. Mobile apps don’t really use those — they use a related family of technologies that do the same kinds of jobs in different ways. Lime uses several of them:
Local storage — small pieces of data the Lime app keeps on your device (in your device’s secure keychain or in fast on-device caches) to remember preferences, keep you signed in, and load content quickly.
Software development kits (SDKs) — packages of code from companies that help us deliver specific features, such as payments, push notifications, or error reporting.
Application programming interfaces (APIs) — connections that let the Lime app talk to other services like Stripe (for payments), Apple, and Google.
Device identifiers and information — your device’s operating system, app version, language, time zone, and (with your permission) your approximate location.
Server logs — records of how the Lime apps connect to our servers, including your IP address and the kinds of requests your device makes.
For simplicity, the rest of this Policy uses the word “cookies” to refer to all of these technologies together — the way most modern apps do.
What do we use them for?
The technologies above fall into six categories, based on what they actually do:
| Category | What it does | Can you turn it off? |
|---|---|---|
| Essential | Keep you signed in. Remember your preferences (theme, language, notifications). Verify your identity at signup. Process payments through Stripe. Route messages between you and other users. Without these, Lime can't function. | No — turning these off would break the app. |
| Performance | Cache instructor profiles, search results, and other data on your device so the app feels fast and you're not re-downloading the same content every time you open it. | Partially — you can clear the cache through your device's settings or by signing out. |
| Safety | Automatically screen messages, reviews, and image uploads at the moment they’re submitted. Text is screened by OpenAI’s moderation service; images are screened by SightEngine, including detection of suspected child sexual abuse material (CSAM) — automatically escalated to the National Center for Missing & Exploited Children as required by federal law. | No — safety moderation runs for everyone using Lime, no exceptions. |
| Diagnostic | Capture crashes and errors so we can find and fix bugs quickly. We use Sentry for this. Sentry sees the technical context of crashes (where the app broke, on what device, in what version) — not your messages, reviews, or other personal content. | Yes — most devices let you disable diagnostic data sharing in app or device settings. |
| Notifications | Deliver push notifications about messages, booking confirmations, and lesson reminders. We use Expo’s push notification service for this. | Yes — through Settings → Notifications inside Lime, or through your device’s notification settings. |
| Location | If you grant location permission, Lime uses your device’s GPS to show instructors near you and to help you find facilities. We request “When in Use” location only — never background tracking. | Yes — in your device’s Privacy & Security or Location Services settings. The app still works without it; you just won’t see distance-based sorting. |
Who else is involved?
Some of the technologies above involve services provided by other companies. We work with them because they’re the best at what they do; we don’t share more with them than they need to do their job. Here’s the current list:
Apple and Google — for “Sign in with Apple” and “Sign in with Google,” and for delivering the Lime apps through the App Store and Google Play. Their use of your information is governed by their own policies.
Supabase — our database and authentication provider. Supabase stores your account data and keeps you signed in.
Stripe — payment processing for every Lime transaction. When you book a lesson or send a tip, your payment information is collected and handled by Stripe under Stripe’s terms.
Sentry — crash and error reporting.
Expo — push notification delivery and the mobile-app platform Lime is built on.
OpenAI — automated text moderation for messages, reviews, and bios at the moment they’re submitted.
SightEngine — automated image moderation, including suspected CSAM detection.
Each of these third parties has its own privacy policy. We list them here so you can find them, and we update this list whenever it changes.
What does Lime not do?
Just as important as what we do is what we don’t:
We don’t run advertising on Lime. No retargeting pixels, no third-party ad networks, no personalized advertising based on your behavior. If this ever changes, we’ll update this Policy first.
We don’t sell your data. This is stated in our Privacy Policy and we want to repeat it here.
We don’t track you across the web. Lime is currently mobile-only, and we don’t use the kind of cross-site tracking technologies that web platforms typically rely on.
We don’t host social-network plugins. There are no Facebook Like buttons, X (Twitter) share widgets, or similar third-party tools that report your activity back to other companies.
We don’t use background location tracking. Location services are “When in Use” only, and only when you grant permission.
How can I manage these?
Inside the Lime app:
Settings → Notifications — manage what push notifications you receive.
Settings → Privacy → Blocked Users — manage your blocked users.
Settings → Support — get help or report an issue.
Settings → Account — sign out or delete your account. Account deletion clears your data from Lime, subject to legal retention requirements.
On iPhone (iOS):
Manage location-services permission: Settings → Privacy & Security → Location Services → Lime.
Manage app-tracking permission: Settings → Privacy & Security → Tracking.
Manage notifications: Settings → Notifications → Lime.
On Android:
Manage location-services permission: Settings → Location → App Permissions → Lime.
Manage notifications: Settings → Apps → Lime → Notifications.
Clear app cache and data: Settings → Apps → Lime → Storage.
Industry-wide controls. Even though Lime doesn’t run advertising, you may want to control how other apps track you. The Digital Advertising Alliance’s AppChoices tool lets you opt out of personalized advertising across many participating mobile apps at once.
What about my other privacy questions?
This Policy is specifically about the technologies that store and process small pieces of data on your device. For everything else — what personal information we collect, why, who we share it with, how long we keep it, and how to access or delete it — please see our Privacy Policy.
When does this Policy change?
If we change this Policy, we’ll update the “Last updated” date at the top and surface meaningful changes in the app the next time you open it. We’ll also update this Policy when Lime launches its web version, to cover the browser-specific cookies that come with web platforms. Continued use of Lime after a change is your acceptance of it. If you don’t want to accept an update, you can stop using Lime by signing out or deleting your account at any time.
How can I reach you?
Questions about this Policy can be sent to privacy@thelimeapp.com. For how to exercise specific data-protection rights, see the contact section of our Privacy Policy.
Lime exists to help people become the best version of themselves — one lesson at a time. Treating your data with care is part of how we earn the right to do that.