Lime · Legal

Terms and Conditions

Last Update 5/18/2026

These Terms and Conditions (the “Terms”), for instructors, clients, businesses, and facilities using Lime’s websites, mobile apps, and related services constitute a binding agreement between you (an Instructor User, Client User, Facility User (each defined below and collectively, the “End User(s)”) or “you”) as an End User and Lime Group Inc. (“Lime,” “our,” “we,” or “us”). These Terms govern your use of Lime’s mobile application, website and related services, as well as the networking, administrative, and other services provided by Lime related to Lime’s technology marketplace that enables: (a) independent instructors (“Instructor User(s)”) to list and offer in-person private and semi-private lessons by lesson topic and focus (“Lesson(s)”) at approved facilities or other real-world locations, set their own pricing and availability to offer Lessons, subject to Facility User (defined below) limitations, and interact with Client Users (defined below); (b) individuals, including, without limitation, parents and legal guardians of minor children, accessing the Services (defined below) for the purpose of booking Lessons for minor children, (“Client User(s)”) to discover, book and pay for Lessons with Instructor Users, and communicate with Instructor Users and Facility Users (defined below); and (c) persons or entities, including, without limitation, those that own, lease, manage, control, or are otherwise authorized to make available a physical premise, venue, location or locations for use in connection with the Services (“Facility User(s)”) to manage Lesson locations, approve Instructor Users, set Lesson windows, facility fees, and private lesson fees, and enforce their own rules and safety standards for both Instructor Users and Client Users (together with the mobile application, the “Services”). The Services are licensed, not sold, to you. Lime does not itself provide Lessons or instructional services, hire or employ instructors, or own or operate the facilities owned or operated by Facility Users and utilized for Lessons by Instructor Users and Client Users. Lime is not a training gym, school, camp, or tutoring center; its Services consist of a digital platform connecting independent third-parties. All End Users are independent third parties and are not employees, agents, representatives, or partners of Lime. Each Instructor User and Facility User is solely responsible for its own acts, omissions, and services.

BY CLICKING THE BOX TO INDICATE ACCEPTANCE, BY ACCESSING OUR WEBSITE, ACCESSING OR USING OUR MOBILE APPLICATION, OR BY OTHERWISE ACCESSING OR USING THE SERVICES, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS; (B) REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (C) ACCEPT THESE TERMS AND AGREE THAT YOU ARE LEGALLY BOUND BY THESE TERMS AND THE LIME PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, CEASE ACCESS AND USE OF THE SERVICES.

License Grant.

Subject to these Terms, Lime grants you a limited, non-exclusive, and nontransferable license to use the Services on devices owned or otherwise controlled by you (“Device(s)”) strictly in accordance with these Terms.

Modification to these Terms and the Services.

Lime may, at its sole discretion, change these Terms, including the Lime Privacy Policy, from time to time. If changes occur, we will notify you by email to the email affiliated with your Account. Updated versions will never apply retroactively and will give the date they go into effect. We recommend that you check the Terms and Privacy Policy periodically for changes. Your continued use of the Services following the posting of any changes to the Terms means you accept those new terms. Lime reserves the right to modify, suspend, or discontinue the Services, whether temporarily or permanently at any time for any reason. You agree that Lime shall not be liable to you for any modification, suspension, or discontinuation of the Services. Some modifications may require that you update the Lime mobile application in order to continue using the Services. Lime may also impose limits on certain features and services, restrict access to parts or all of the Services, and suspend or terminate End User Accounts (defined below) without notice or liability. Lime may suspend or otherwise discontinue Services immediately upon notice to you if Lime is of the opinion of, finds, or otherwise suspects, in its sole discretion, (i) you are not in compliance with applicable law, rule or regulation related to the Services; or (ii) you are or may potentially be violating these Terms in any way.

Services.

Lime operates a technology-based marketplace that connects Instructor Users, Facility Users, and Client Users. Through the platform, Instructor Users can list and offer Lessons at approved facilities owned or operated by Facility Users, as well as other real-world locations, setting their own pricing and availability. Client Users can discover, book, pay for Lessons, and communicate with Instructor Users and Facility Users directly through the platform. Facility Users, in turn, can manage their locations, approve Instructor Users, establish Lesson windows and facility fees, and enforce their own rules and safety standards. Lime facilitates scheduling, communication, and payment among End Users but does not itself provide lessons or operate any facilities.

Communications.

You consent to accept and receive communications from us, including e-mail. You may opt-out of receiving marketing communications by following the unsubscribe options we provide to you but some transactional messages are deemed to be part of the Services. A key portion of our Services involves your communication and scheduling with other End Users. You acknowledge that if you choose not to accept or respond to certain communications from other End Users of our Services, all or a portion of our Services may be limited or otherwise unavailable to you.

Lime Account.

You may access our website available at http://www.thelimeapp.com/ without registering for an Account (defined below), but as a condition of using certain aspects of the Services, including use of our mobile application, you are required to create a Lime account (an “Account”) via our mobile application. You may be able to register for, access, or use the Services through a third-party single sign-on option, such as Facebook, Google, or Apple (each, an “SSO Provider”). If you choose to use SSO, you authorize us to create and/or access your account using information provided by the SSO Provider in accordance with the SSO Provider’s settings and your authorizations. By using SSO, you acknowledge and agree that: (i) depending on the SSO Provider and your settings, we may receive certain information associated with your SSO Provider account, such as your name, email address, unique account identifier, profile image, and other information you permit the SSO Provider to share (“SSO Information”), and that we use SSO Information to provide the Services, authenticate you, maintain your account, and as otherwise described in our Privacy Policy as if you had provided the SSO Information directly to us rather than through an SSO Provider; (ii) your use of any SSO Provider is governed by that provider’s terms, conditions, and privacy policies, and we do not control, and are not responsible for, the SSO Provider’s services, security, availability, or practices; (iii) if you create an account using SSO, we may allow you to add additional login methods or to unlink your SSO Provider from your account, and if you unlink an SSO Provider, you may need to set up an alternative authentication method (e.g., password or email-based login) to continue accessing your account; (iv) if an SSO Provider is unavailable, discontinues service, changes its features, or we stop supporting an SSO Provider, you may not be able to use SSO to access the Services, and in such event, you may be required to use an alternative login method that we make available and that we are not liable for any inability to access the Services caused by SSO Provider outages or changes; (v) you are responsible for maintaining the confidentiality and security of your SSO Provider credentials and for all activities that occur under your account, whether or not authorized by you and you agree to notify us promptly of any unauthorized access or use of your account; (vi) you may be able to revoke our access to your SSO Provider account at any time through the SSO Provider’s settings, and revoking access may affect your ability to sign in via SSO and may limit or disable certain features of the Services; and (vii) if you use sign in with Apple and choose to hide your email address, Apple may provide us with a relay email address, and that communications we send to that relay address will be deemed communications to you.

You are solely responsible for maintaining the confidentiality of your Account and password and for restricting access to your Devices, and you hereby agree to accept responsibility for all activities, charges, and damages that occur under your Account. You may only use the Services to match with other End Users for yourself or if you are a Client User, for yourself or a minor child for whom you are the legal guardian. You are responsible for all activity on and use of your Account that you create through the Services, if applicable, and you may not assign or otherwise transfer your Account to any other person or entity. If you discover any unauthorized use of your Account, or other known Account-related security breach, you must report it to Lime immediately. You agree that you are responsible for anything that happens through your Account or at Lessons booked, paid for, or otherwise secured through your account until you close your Account. Lime cannot and will not be liable for any loss or damage arising from your failure to comply with these Terms.

Lime is intended for individuals eighteen (18) years or older. Minors may participate in Lessons only as dependents linked to an adult Account holder, who remains responsible for all communications, payments, scheduling, and safety obligations related to the minor. Dependent profiles do not have independent logins or messaging privileges. Lime will not materially change its data practices for dependent accounts without first notifying the adult Account holder and obtaining any required opt-in consent. Guardians may request deletion of a dependent profile subject to legal retention requirements.

Limitations of our Services.

We offer Services to help our End Users offer, find, and facilitate Lessons. However, we do not employ any End Users and are not responsible for the conduct, whether online or offline, of any of our End Users. You are responsible for compliance with all applicable employment, tax and other law or regulation in connection with any relationship you may establish with any other End User. We do not refer or recommend any End Users nor do we make any representations about the reliability, timeliness, capabilities, effectiveness, accuracy, impact, success, suitability, safety, or otherwise of the Lessons, facilities, or participation provided by such persons or the integrity, responsibility or actions of such persons, whether in public, private, in person, online, or offline interactions.

You understand and agree that End Users control the User Content, the Lessons they offer or purchase, the prices they set or pay, and the times and locations they select. Lime does not and cannot guarantee any End User’s identity, background, credentials, licensing, insurance, experience, qualifications, quality, safety, or legal compliance. Lime does not supervise or direct any in-person Lessons, sessions, or interactions. Lime does not conduct routine criminal background checks or identity verifications, and makes no representations or warranties as to the conduct, intentions, or suitability of any End User, even if an End User has a “verified,” “approved,” or any similar status in the App. Lime does not conduct background checks, screenings, or identity verifications of End Users, and makes no representations regarding any End User’s identity, qualifications, or fitness. End Users are solely responsible for evaluating other End Users and for complying with all laws if they choose to conduct any screening independently.

You acknowledge that in-person activities and meetings carry inherent risks of physical injury, property damage, illness, and other harms, and that Lime is not responsible for any harm resulting from the acts or omissions of any End User. By using the Services or meeting other End Users in person, you voluntarily assume all risks arising from such interactions and agree to exercise your own independent judgment and precautions (including conducting your own background or reference checks, meeting in safe public locations, and complying with facility rules and insurance requirements). Any screening of any End User and his, her or its information by Lime may be limited and should not be taken as complete, accurate, up-to-date or conclusive of the individual’s or entity’s suitability as a provider, recipient, or facilitator of Lessons.

Lime is not an employment agency, and does not secure or procure employees for any End Users, nor does Lime secure or procure opportunities for employment for any such persons. Lime does not control, monitor, supervise, or oversee the quality, timing, hours, pay, legality, or any other aspect of Lessons delivered by Instructors or the facilities provided by Facility Users unless explicitly stated herein, nor does Lime require any End Users to accept or provide any Lessons or provide access to any location or facility at all. Lime does not provide any medical, diagnostic, treatment or clinical service or engage in any conduct that requires a professional license. Lime may offer certain End Users assistance and resources with complying with applicable laws, rules or regulations related to a specific industry, including the opportunity to verify certain information such as their email address, cell phone number, or, in the case of Facility Users and Instructor Users, state license information. However, Lime does not guarantee, nor does it represent or warrant, that any such information is accurate or that it belongs to the End User who supplied it.

7. Your Responsibilities.

(a) Generally.

Although we may provide you access to information about other End Users, you are solely responsible for interviewing, vetting, performing background and reference checks on, verifying information provided by, and selecting an appropriate End User to interact or otherwise do business with, including, without limitation, providing or receiving Lessons. You acknowledge that You intend to use the Services solely for the purpose of finding, providing, or facilitating Lessons. As an Instructor User, you must be legally permitted to work within the United States. Further, by agreeing to these terms, if you are an Instructor User or a Client User, then you hereby represent and warrant that you have never been the subject of a conviction, arrest, charge, complaint, restraining order involving violence or physical, sexual, or emotional abuse and that you are not registered, or currently required to register, as a sex offender with any government entity. If you are an Instructor User, then you may only use the Services to offer and provide Lessons on your own behalf.

(b)Facility User Specific Responsibilities.

Facility Users are responsible for ensuring that all Lessons conducted on their premises comply with applicable laws, zoning regulations, permits, safety requirements, and any rules governing youth programs or specialized activities. Facility Users must maintain general liability insurance that is appropriate for the activities conducted at their facility and may require Instructor Users to list the facility, and where appropriate Lime, as Additional Insureds. Facility Users must maintain reasonable incident-response procedures to address injuries, property damage, safety events, or other incidents occurring on their premises and must promptly report such matters to Lime while cooperating fully in any resulting review or claims process. Lime may delay or offset payouts where necessary to resolve such claims. Facility Users may not require, incentivize, retaliate for, or publish false or misleading reviews concerning any End User. Facility Users must provide any information reasonably requested by Lime to address safety, compliance, or support matters and must cooperate with lawful information requests. Lime may recover costs or offset payouts from Facility Users for verified damage, claims, or Instructor User payment defaults connected to activity occurring on facility premises.

(c) Instructor User Responsibilities.

Instructor Users must accurately describe all Lessons they offer, including the topic, focus, format, location, price, and availability, and must amend such information promptly as circumstances change. Instructor Users are responsible for complying with all applicable laws, regulations, industry standards, facility requirements, and youth-program rules relevant to the Lessons they provide. Lime may request proof of compliance at any time. For in-person Lessons, Instructor Users are strongly encouraged to maintain appropriate liability insurance, and certain facilities may require proof of coverage as a condition of use. When a Lesson involves a minor, the parent or legal guardian must be present for the duration of the Lesson unless the facility provides qualified staff supervision and the guardian has executed a waiver provided by the Facility User or Instructor User and signed on behalf of all End Users involved in the transaction. Instructor Users must promptly report to Lime and any affected facility any incident involving injury, property damage, or criminal conduct and must cooperate in good faith with any related investigation or claims process. Instructor Users may not manipulate, incentivize, or retaliate concerning reviews or ratings. Lime may moderate or restrict accounts for review-related misconduct. Instructor Users acknowledge that Lime may offset or delay payouts in the event of payment failures, processor charge declines, or outstanding negative balances.

8.Fees, Subscriptions, and Auto-Renewals.

(a)Fees and Lime Fees, Generally.

The payment structure for access to and use of the Services (the “Fees”) varies depending on your role within the Lime platform. Specifically, Client Users, Instructor Users, and Facility Users are each subject to distinct pricing models and payment obligations, as further described below. Each category of End User will find the applicable fees, commissions, or subscription charges set forth in the corresponding subsection. Further, Lime reserves the right, at any time, to modify, update, or discontinue any pricing structures, fees, or payment packages, whether generally applicable or specific to a category of End User, in its sole and absolute discretion without penalty or liability to you. Such changes may be made for any reason or for no reason at all. Lime will notify you by email of pricing changes, and continued use of the Services after any such changes are made constitute acceptance of the updated pricing terms. While we may offer portions of the Services for free, we do charge for certain features of the Services. When paid by you, these payments are final and non-refundable. If you are an Instructor User or a Facility User, the fees owed for your services or location use are set by you; provided, however, Lime is entitled, and you hereby allow Lime, to retain Service and processing fees out of the fees owed to you for our Services (“Lime Fees”). Lime, in its sole discretion, may offer credits or refunds to End Users, and may require you provide such credits or refunds to End Users, on a case-by-case basis, including, by way of example, in the event of an error with your service or facility or if there’s an error in the amount of fees charged. In the event you cancel a Lesson and you are an Instructor User or a Facility User, you shall not be entitled to any fees related to that Lesson. In the event a Client User cancels or otherwise reschedules a Lesson, Lime, in its sole discretion, may offer credits or refunds to such End Users on a case-by-case basis. Lime will charge, and you authorize Lime to charge, the payment method you specify on our Services to receive fees owed to you and to charge for any Lime Fees. Lime reserves the right to establish, remove, and/or revise prices, fees, taxes, and/or surcharges for any or all Services at any time.

(b)Payment Collection at Booking.

When a Client User books a Lesson through the Application (a “Booking”), the Client User authorizes us (and our third-party payment processor, currently Stripe, but subject to change in our sole discretion, and if such change should occur, these Terms shall apply to the replacement payment processor in place of Stripe) to charge the payment method provided for the total amount due at the time of Booking. The total amount due may include, as applicable: (i) the Lesson price and other amounts payable to the Instructor User; (ii) any facility fees payable in connection with the Booking (“Facility Fees”); (iii) Lime Fees; (iv) Stripe or payment processing fees; and (v) any applicable taxes, governmental charges, or similar assessments that we are required or permitted to collect (collectively, “Total Charges”).

(c)Payment Processing.

Payments are processed through Stripe (or such other payment processor as we may designate from time to time). By making or accepting a Booking, you agree to be bound by Stripe’s applicable terms and policies, and you authorize Stripe to process payments in accordance with those terms.

(d)Holding of Funds; Timing of Disbursements.

Total Charges are collected at the time of Booking and are held and managed through Stripe’s payment platform (including, where available and applicable, Stripe’s capabilities for holding and later disbursing funds) until eight (8) hours after the scheduled start time of the applicable lesson (or such other time as may be disclosed in the mobile application). Following the hold period, we will initiate disbursement(s) via Stripe to the applicable End Users through one or more split transactions (or similar mechanisms supported by Stripe). You acknowledge that disbursement timing may be affected by, among other things, Stripe processing timelines, banking networks, risk holds, verification requirements, disputes, refunds, chargebacks, errors, or compliance reviews.

(e)Allocation of Amounts; Facility Fees.

For each completed Booking, amounts will be allocated and disbursed as follows (as applicable):

1. Instructor Payout. The Instructor User will receive the Instructor User’s payout amount, net of (i) any applicable Facility Fees (if any) and (ii) any other amounts the Instructor User has authorized or that are permitted under these Terms (including chargebacks, refunds, disputes, or adjustments).
2. Facility Fees. If Facility Fees apply to a Booking, the Facility Fees are deducted from the Instructor User’s portion of the Total Charges and disbursed to the Facility User.
3. Platform Fees. We will receive the Lime Fees.
4. Processing Fees. Stripe or other payment processing fees may be assessed and allocated as described in the mobile application and/or these Terms.
5. Taxes. Any required taxes will be collected and remitted as required by applicable law, or otherwise handled as described below.

(f)Taxes.

Where required by law or where we elect to do so, we may collect and remit applicable taxes related to Bookings. Unless otherwise required by law, End Users are solely responsible for determining and satisfying their own tax obligations (including any income, payroll, self-employment, sales, use, VAT/GST, or similar taxes) arising from amounts received through the Services.

(g)Authorization; Adjustments; Disputes.

You authorize us and Stripe to (i) collect Total Charges at Booking; (ii) hold and disburse funds as described above; and (iii) make adjustments, set-offs, or reversals in connection with refunds, cancellations, disputes, chargebacks, suspected fraud, errors, or compliance requirements. If a Booking is refunded or charged back after disbursement, you authorize us and Stripe to recover the applicable amounts from future payouts, to the fullest extent permitted by law.

(h)No Bank; No Fiduciary; No Interest.

We are not a bank and do not offer banking services. Funds collected in connection with Lessons are processed through Stripe and held solely for the limited purpose of facilitating payment and disbursement as described in these Terms. To the maximum extent permitted by law, you acknowledge and agree that you are not entitled to any interest or other earnings on funds held prior to disbursement.

(i)Accuracy of Payment Information.

Each End User is responsible for maintaining accurate payout and tax information required by Stripe and/or us. We may delay or suspend disbursements if required information is missing, inaccurate, or not verified, or if we reasonably believe a transaction presents risk or violates these Terms.

10.Facility Memberships; Fees; Tipping.

(a) Lime Facility Memberships.

Lime currently offers trial memberships to Facility Users on a free trial basis. Lime reserves the right to introduce subscription, or other fees, for Facility Users in the future with thirty (30) days’ notice of new pricing or billing structures.

(b) Lime Service Fees.

Lime charges a platform service fee at the time of Booking to maintain marketplace operations and safety infrastructure. Service fees are automatically deducted at checkout and is based on the number of time slots booked and which may vary by service type. For the avoidance of doubt, if a Client User purchases a package of five Lessons, and the applicable Service fee is two dollars ($2), then the Service fee for the Booking collected at the time of check out would be ten dollars ($10). Lime Service fees are non-refundable, and Lime reserves the right to change Service fees for all or some of the categories of Lessons offered at any time in its sole and absolute discretion.

All Lessons, Tips (defined below), and related charges must be paid through Lime as further set forth in these Terms. Off-platform transactions (e.g., cash payments, Venmo direct transfers, or any payment circumventing the Lime checkout) are strictly prohibited and may result in Account termination and recovery of avoided fees. You agree to pay all Service fees, and other fees, owed to Lime in accordance with these Terms.

For transparency, public Lesson prices include:

Instructor’s Public posted rate = Instructor Set Lesson Price + Stripe processing fee → rounded up to the nearest whole dollar. Lime may retain the rounding difference.

(c) Tipping.

Tips paid by Client Users to Instructor Users (“Tips”) are optional and processed through Stripe. Stripe fees are deducted first; the remaining balance is distributed 73% to basic Instructor Users and 27% to Lime, and the minimum Tip you may provide is $2.

(d) Facility Fees.

Facility fees are set by each approved Facility User and are deducted from the Instructor User’s payout. Facility Users may charge per-Lesson, per-slot, or monthly fees which may be a fixed fee or percentage based. Instructor Users will be notified of applicable fees in-app before accepting Lessons at specified locations.

Ratings, Reviews, and Tips.

Client Users may submit ratings and written reviews regarding Instructor Users after completing a Lesson. Reviews are one-directional, meaning Instructor Users may not rate Client Users nor publicly reply to reviews. All reviews submitted by Client Users are publicly displayed and may be shared privately with Facility Users for safety, quality, or operational purposes. Reviews will show only the reviewer’s first name and last initial, although Lime may anonymize a review where necessary to protect privacy or safety. Client Users must submit any review within ninety (90) days following a Lesson and may edit a submitted review for up to ten (10) days, after which the review becomes locked. All reviews must be made in good faith, must be accurate to the Lesson experience, and may not contain harassing, abusive, discriminatory, illegal, defamatory, or otherwise inappropriate content. Lime may, but is not obligated to, moderate, limit visibility of, label, or remove reviews that violate these Terms. If an Instructor User disputes a review, Lime will not remove it solely because it is contested, though Lime may append context labels while reviewing whether a policy violation occurred. Lime may display aggregated star ratings for Instructor Users and may use rating information internally for safety, support, quality, or search-ranking purposes. As set forth in these Terms, Tips are optional and processed through the platform. For the avoidance of doubt, Instructor User listings and search results within the Services may be displayed or ordered based on relevance and quality signals, including geographic proximity, availability, pricing, responsiveness, ratings, cancellations, and participation in Lime programs such as promotional boosts. Sponsored or paid promotional placements will be clearly identified. Additional information about search and ranking practices is available within Lime’s Help Center.

License Restrictions.

You shall not:

1. use the Services in any way to monitor or evaluate the availability, performance or functionality of the Services for any competitive purpose, or perform or assist any other party to perform any benchmarking on the Services;
2. use the Services for any illegal purpose, or in violation of any local, state, national, or international law;
3. copy any portion of the Services, except as expressly permitted by this license;
4. modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the Services;
5. reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the Services or any part thereof;
6. remove, delete, alter, or obscure any trademarks or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from the Services, including any copy thereof;
7. rent, lease, lend, sell, sublicense otherwise make available the Services, or any features or functionality of the Services, to any third party for any commercial reason, including by making the Services available on a network where it is capable of being accessed by more than one device at any time;
8. remove, disable, circumvent, or otherwise create or implement any workaround to any copy protection, rights management, or security features in or protecting the Services;
9. directly or indirectly take any action that imposes or may impose (as determined by Lime in its sole discretion) an unreasonable or disproportionately large load on Lime or its third-party providers’ infrastructure; interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; run Mail list, Listserv, or any form of auto-responder or “spam” on the Services; or use manual or automated software, devices, or other processes to scrape any page of the Services;
10. create a false identity on the Services, misrepresent your identity, impersonate any person, use any name other than your legal name as provided on your state issued drivers license or identification card, create a profile for anyone other than you, or use or attempt to use another account;
11. use the Services, or any information contained therein in any way that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive;
12. use the Services for any purpose unrelated to providing, purchasing, or facilitating Lessons, or for any other purpose not expressly intended by Lime;
13. harass, abuse or harm another person or group, or attempt to do so;
14. attempt to re-register with Lime if we have terminated your Account for any or no reason or terminate your registration and re-register in order to prevent a review from being associated with your Account;
15. interfere or attempt to interfere with the proper functioning of Lime’s Services;
16. use the communication systems provided by or contacts made on Lime for any commercial solicitation purposes other than those expressly permitted by Lime;
17. publish or link to malicious content intended to damage or disrupt another user’s browser or computer;
18. share personal contact information that enables you and other End Users to communicate outside of our mobile application.

If for any reason, Lime determines that you have failed to follow these rules, we reserve the right to prohibit any and all current or future use of the Services by you and restrict or terminate your Account. If we have reason to suspect, or learn that anyone is violating these Terms, we may investigate and/or take legal action as necessary including bringing a lawsuit for damages caused by the violation. We reserve the right to investigate and take appropriate legal action, including without limitation, cooperating with and assisting law enforcement or government agencies in any resulting investigations of illegal conduct.

Reservation of Rights.

You acknowledge and agree that the Services are provided to you solely under a limited, non-exclusive, non-transferable license. The Services are not sold to you, and you obtain no ownership or proprietary rights in the Services of any kind under these Terms or any other rights thereto other than to use the Services in accordance with the license granted, and subject to all terms, conditions, and restrictions, under these Terms. Lime reserves and shall retain their entire right, title, and interest in and to the Services, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto.

Content and User Content.

Through the Services, or via other End Users, you may make accessible various content, including, but not limited to, videos, photographs, images, artwork, graphics, audio clips, comments, data, text, software, scripts, campaigns, other material and information, and associated trademarks and copyrightable works associated with listing, purchasing, or facilitating Lessons (collectively, “Content”). You have no rights in or to the Content other than as permitted herein to use or access the Services.

(a) User Content.

You retain your rights to any Content you submit, post or display on or through the Services (“User Content”). Lime does not receive any rights to the User Content except for the limited rights that enable Lime to offer its Services or as otherwise provided in these Terms. Lime requires your permission to host, back up, and share User Content. You hereby give Lime permission to do these activities, and this permission extends to our affiliates and trusted third parties with which Lime works.

Any User Content that you post, upload or transmit to or through the Services is solely for the purpose of offering, finding or facilitating Lessons. You are responsible for providing accurate, current and complete information in connection with your registration for use of the Services and in connection with offering, finding, or facilitating Lessons. Unless otherwise permitted by Lime, all User Content you post will be in English as the Services generally are not supported in any other languages.

YOU ACKNOWLEDGE THAT CONTENT IS PRIMARILY USER GENERATED. WE DO NOT CONTROL OR VET END USER-GENERATED CONTENT FOR ACCURACY, AND WE DO NOT ASSUME AND EXPRESSLY DISCLAIM ANY RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION PROVIDED BY OTHER END USERS ON OR OFF THE SERVICES, INCLUDING ANY CONTENT THAT MAY INCLUDE MISSTATEMENTS OR MISREPRESENTATIONS OR THAT MAY BE DEFAMATORY OR DISPARAGING. WE DO NOT ASSUME AND EXPRESSLY DISCLAIM ANY LIABILITY THAT MAY RESULT FROM THE USE OF INFORMATION PROVIDED ON OUR SERVICES. YOU HEREBY REPRESENT, UNDERSTAND AND AGREE TO INDEMNIFY AND HOLD LIME HARMLESS FOR AND AGAINST ANY MISSTATEMENTS MISREPRESENTATIONS, OR OTHER DISPARAGING OR DEFAMATORY STATEMENTS MADE BY OR ON BEHALF OF YOU ON THE SERVICES, OR IN ANY OTHER VENUE, AS WELL AS ALL THIRD-PARTY INTELLECTURAL PROPERTY CLAIMS PERMITTED BY APPLICABLE LAW.

Opinions, advice, statements, offers, or other information or content made available on or through the Services, but not directly by Lime, are those of their respective authors and End Users. Such authors and End Users are solely responsible for such content. Lime does not: (i) guarantee the accuracy, completeness, or usefulness of any information on the Services, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Services. Under no circumstances will Lime be responsible for any loss or damage resulting from: (a) your reliance on information or other content posted on or transmitted through Services by other End Users; or (b) reviews or comments made about you on or through the Services by other End Users.

You agree that Lime has no obligation to remove any reviews or other information posted on or through the Services about you or any other person or entity. You may not terminate your registration and re-register in order to prevent a review from being associated with your Account. The author of a review can always remove or request removal of a review they have written.

By use of the Services, you shall not post on the Services, or transmit to other End Users, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, defamatory, racially offensive, or illegal material, or any material that infringes or violates another party’s rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity), or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse, or give the impression that any User Content emanates from Lime where this is not the case. You will not provide inaccurate, misleading, defamatory or false information to Lime or to any other user of the Services, and all opinions stated as part of User Content must be genuinely held. Without limiting the foregoing, you represent and warrant to us that you have the right and authority to post all information you post about yourself or others, including without limitation that you have authorization from a parent or guardian of any minor who is the subject of any User Content you choose to post, share or otherwise upload through the Services.

(b)Recording, Photography, and Publicity.

By using the Services or participating in any Lesson, each Client User, Instructor User, and Facility User (and any guardian acting on behalf of a minor) consents to the capture of audio, video, or photographic recordings for operational, instructional, or safety purposes, subject to applicable law and facility rules. Public sharing of recordings that depict minors requires the consent of the minor’s parent or legal guardian. All intellectual-property rights in a recording belong to the person or entity that captured it, and such party may use, display, publish, or share the recording consistent with applicable law and facility policies. Recording is prohibited in restrooms, locker rooms, and other sensitive areas. Facilities may impose additional recording restrictions. If an End User uploads or shares media through the Services, the End User grants Lime a non-exclusive, perpetual, worldwide, royalty-free, transferable, and sublicensable license to host, display, transmit, and otherwise use the media for purposes of operating, promoting, marketing, advertising or improving the Services. Guardians represent that they have the authority to provide the consents described in this Section on behalf of any minor participant.

(c)Lime Rights and End User Compliance.

You understand and agree that Lime may, in its sole discretion, review, edit, and delete any Content, including any User Content, in each case in whole or in part, that in the sole judgment of Lime violates these Terms or which Lime determines in its sole discretion might be offensive, inappropriate, illegal, or that might violate the rights, harm, or threaten the safety of End Users of the Services or others.

You have the right, and hereby grant, to Lime, its licensees and successors, an irrevocable, perpetual, non-exclusive, fully paid-up, transferable, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute your User Content and to prepare derivative works of, or incorporate into other works, such User Content, and to grant and authorize sublicenses of the foregoing. You further represent and warrant that public posting and use of your User Content by Lime will not infringe or violate the rights of any third party.

Your use of the Services, including but not limited to the User Content you post on the Services, must be in accordance with any and all applicable laws and regulations. Further, you agree that any comments, ideas, messages, questions, suggestions, or other communications you send to us or share with us through any channel (including, without limitation, the Services, email, telephone, surveys, and our social media accounts) shall be and remain the exclusive property of Lime and we may use all such communications, all without notice to, consent from, or compensation to you.

Copyright Notices/Complaints.

It is Lime’s policy to respond to notices of alleged copyright infringement with the Digital Millennium Copyright Act (“DMCA”). If you believe any materials accessible on or from our Services infringe your copyright, you may request removal of those materials (or access thereto) by contacting Lime’s copyright agent (identified below) and providing the following information:

• Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
• Identification of the material that you believe to be infringing and its location. Please describe the material and provide us with its URL or any other pertinent information that will allow us to locate the material.
• Your name, address, telephone number and (if available) e-mail address.
• A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
• A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf.
• A signature or the electronic equivalent from the copyright holder or authorized representative.

Lime’s agent for copyright issues relating to the Services is as follows:

Copyright Manager

Lime Group Inc.

Attn: Copyright Manager

901 Main St.

Ste. 4650

Dallas TX, 75202

Email: privacy@thelimeapp.com

In an effort to protect the rights of copyright owners, Lime maintains a policy for the termination, in appropriate circumstances, of users of the Services who are repeat infringers.

Collection and Use of Your Information.

You acknowledge that when you use the Services, Lime uses automatic means (including, for example, cookies and web beacons) to collect information about your Device and about your use of the Services. You also may be required to provide certain information about yourself as a condition to use the Services or certain features or functionalities. All information we collect through or in connection with these Terms is subject to the Lime Privacy Policy. By using the Services, you consent to all actions taken by us with respect to your information in compliance with the Lime Privacy Policy. Portions of our Services likely include your sharing of your personal information and/or the disclosure, storage, or sharing of information about you, other End Users, or children under the care or guardianship of another Lime End User. Information collected, stored, used, disclosed or shared on our Services is subject to the Lime Privacy Policy.

Geographic Restrictions.

The Content and Services are based in the United States and provided for access to and use only by persons with addresses located within the United States. You acknowledge that you may not be able to access all or some of the Services outside of the United States and that access thereto may not be legal by certain persons or in certain other states or countries. If you access the Services from outside the United States, you are responsible for compliance with local laws.

Updates.

Lime may from time to time in its sole discretion develop and provide updates to the Services, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that Lime has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality of the Services, in whole or in part. You agree that all Updates will be deemed part of the Services and be subject to all terms and conditions of these Terms.

Third-Party Materials.

The Services may display, include, or make available third-party Content or features (including data, information, applications, and other products, services, and/or materials) or provide links to third-party websites or services, including through third-party advertising (“Third-Party Materials”). You acknowledge and agree that Lime is not responsible for Third-Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Lime does not assume and will not have any liability or responsibility to you or any other person or entity for any Third-Party Materials. Third-Party Materials and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Term and Termination.

The term of these Terms commences when you acknowledge your acceptance and will continue in effect until terminated by you or Lime as set forth in this Section. You may cancel your Account at any time through your Account settings. We may suspend or cancel your Account or otherwise terminate the Services and these Terms with notice to you for any reason or no reason at all, including but not limited to if you violate these Terms, you create risk or possible legal exposure for us, we determine your Account should be removed due to unlawful conduct, or our provision of the Services to you is no longer commercially viable. Lime reserves the right to remove your Account information along with any Account settings from our servers with NO liability, penalty, or further notice to you. Upon termination of your Account your license to use Lime’s Services terminates. Where appropriate, Lime may first take intermediate steps such as limiting functionality, hiding profiles, canceling bookings, removing reviews, or restricting visibility. Lime may cancel future Lessons and delay or freeze pending payouts connected to a suspended or terminated Account as necessary to resolve disputes, chargebacks, facility fees, or processing costs.

Disclaimer; No Warranties; Waiver and Limitation of Liability.

(a)Intermediary Role; No Endorsement.

Our Services are a technology platform that are solely an intermediary to facilitate introductions and communications between Instructor Users, Client Users, and Facility Users. We do not provide instruction, coaching, training, supervision, facilities, or venue services, and we do not own, operate, control, or manage any facility. We do not employ, recommend, endorse, verify, or guarantee any End User, including any Instructor User, Client User, or Facility User, or any Lessons, services, activities, facilities, locations, equipment, or outcomes. Any arrangements made between End Users—including Lesson content, scheduling, pricing, cancellation terms, facility access, rules, supervision, and safety measures—are solely between the applicable End Users.

(b)Disclaimer of Warranties.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP, SERVICES, AND ANY CONTENT OR MATERIALS MADE AVAILABLE THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE APPLICATION OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICES OR ANY CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) ANY INTRODUCTIONS, MATCHES, COMMUNICATIONS, TRANSACTIONS, OR OUTCOMES BETWEEN USERS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

(c)User Conduct; Background; Compliance.

WE DO NOT AND CANNOT CONTROL THE CONDUCT OF END USERS OR GUARANTEE THAT AN END USER IS WHO THEY CLAIM TO BE. WE ARE NOT RESPONSIBLE FOR, AND MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING, ANY END USER’S LICENSURE, CERTIFICATIONS, TRAINING, EXPERIENCE, INSURANCE, QUALIFICATIONS, LEGAL COMPLIANCE, OR FITNESS TO PROVIDE OR RECEIVE ANY SERVICES OR TO MAKE A FACILITY AVAILABLE. YOU ARE SOLELY RESPONSIBLE FOR (I) EVALUATING END USERS; (II) VERIFYING CREDENTIALS, INSURANCE, AND SUITABILITY; (III) DETERMINING WHETHER ANY ACTIVITY IS APPROPRIATE; AND (IV) COMPLYING WITH ALL APPLICABLE LAWS, RULES, AND REGULATIONS (INCLUDING HEALTH AND SAFETY REQUIREMENTS) IN CONNECTION WITH ANY LESSONS, ACTIVITIES, OR FACILITY USE.

(d)Waiver and Release.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU, ON BEHALF OF YOURSELF AND YOUR HEIRS, EXECUTORS, PERSONAL REPRESENTATIVES, AND ASSIGNS, HEREBY WAIVE, RELEASE, AND DISCHARGE US AND OUR OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, PARENTS, SUBSIDIARIES, SUCCESSORS, ASSIGNS, AGENTS, REPRESENTATIVES, ADVERTISERS, MARKETING PARTNERS, LICENSORS, INDEPENDENT CONTRACTORS, RECRUITERS, CORPORATE PARTNERS, AGENTS, AND ADVISORS, (“AFFILIATES”), AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, “RELEASED PARTIES”) FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR RELATING TO: (A) YOUR USE OF OR INABILITY TO USE OUR MOBILE APPLICATION OR SERVICES; (B) ANY INTRODUCTIONS, COMMUNICATIONS, OR INTERACTIONS WITH ANY END USER; (C) ANY LESSONS, ACTIVITIES, SERVICES, OR FACILITY USE ARRANGED DIRECTLY OR INDIRECTLY THROUGH THE MOBILE APPLICATION; (D) ANY ACT OR OMISSION OF ANY END USER; AND/OR (E) ANY DISPUTE BETWEEN END USERS, IN EACH CASE WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF A RELEASED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Lime Support may, at its sole discretion, assist End Users in resolving transactional or technical issues, including correcting clear payment errors, addressing scheduling irregularities, freezing payouts during review, or determining refund eligibility in accordance with these Terms. Support decisions relate only to platform transactions and do not determine legal liability between End Users. Facilities may report property damage through their business message center, and Lime may, but is not obligated to, adjust payouts or collect amounts necessary to resolve verified claims. Lime may restrict or suspend access to Support services where an End User repeatedly abuses the process or engages in harassing conduct toward Lime or any of its representatives. Lime may, in its sole and absolute discretion, take necessary actions to protect the platform, including canceling Lessons, withholding payouts tied to violations, or limiting features, consistent with these Terms. Lime archives relevant Support and dispute communications for at least twenty-four (24) months for compliance and safety purposes.

(e)Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY RELEASED PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATING TO THE MOBILE APPLICATION, SERVICES, OR THESE TERMS, OR ANY INTRODUCTIONS OR INTERACTIONS BETWEEN END USERS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF A RELEASED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE RELEASED PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO OUR MOBILE APPLICATION, SERVICES, OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES (INCLUDING, IN SOME CASES, NEGLIGENCE, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT). ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS, WAIVERS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IN SUCH JURISDICTIONS, THE LIABILITY OF THE RELEASED PARTIES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

(f)No Medical, Legal, or Safety Advice.

Any general information provided through our mobile application is for informational purposes only and does not constitute medical, legal, safety, or professional advice. You should consult a qualified professional regarding any specific concerns and use your own judgment before participating in any activity or permitting any facility use.

(g)Third-Party Services.

The mobile application may integrate or link to third-party services. We are not responsible for third-party services, and your use of them is subject to their terms and policies.

(i)Indemnity Not Waived.

Nothing in this Section limits any indemnification obligations you may have under these Terms.

(h)Unknown Claims.

You acknowledge that you may discover facts or information different from, or in addition to, those now known or believed to be true with respect to any claim released in these Terms. Nevertheless, you agree that the releases set forth in these Terms are intended to be, and shall be, a full and complete release of all such claims, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, that exist or may exist in your favor at the time of your acceptance of these Terms.

To the extent applicable, you expressly waive and relinquish any rights and benefits you may have under California Civil Code § 1542 or any similar statute or common law principle, which provides:

“A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

You understand and agree that this waiver is an essential and material term of these Terms and that you intend to release the Released Parties from liability to the maximum extent permitted by law, including for claims that you may not know or suspect exist at the time you agree to these Terms

Additional Disclaimers.

Our Services may, from time to time, include Content regarding or discussing various legal and regulatory aspects of various industries that the underlying Lessons are a part of. Such information does not constitute and is not intended as legal advice, nor do we hold out the Services or ourselves as a source of legal advice or counsel. We are not, nor do we hold ourselves out as licensed or qualified to practice law, provide regulatory services, or be any regulator or advisor in any such capacity, in any state or any industry. As any legal advice must be tailored to the specific circumstances of each case, be given by a licensed and qualified lawyer, and laws and regulations are constantly changing, you should not rely on any Content, User Content, other information available on the Services in making decisions concerning any legal matter or issue, nor should any such Content, User Content, or other information be used as a substitute for the advice of duly-licensed and qualified counsel.

Assumption of Risk; User Precautions; Independent Third Parties.

While Lime may implement certain measures intended to promote the safety and integrity of the Services, you acknowledge and agree that an online platform or mobile application that facilitates introductions and interactions among end users necessarily involves inherent risks. Lime is not a law enforcement agency and does not provide training, instruction, supervision, monitoring, or on-site oversight of any End Users or their activities or premises. Lime does not control, and cannot guarantee, the conduct, identity, intentions, qualifications, legality, or suitability of any End User, or that any interaction—whether online or in person—will be safe, respectful, lawful, or free from harm.

You acknowledge and agree that all End Users (and their respective agents, owners, operators, employees, and contractors) are independent third parties and are not employees, agents, joint venturers, partners, representatives, or fiduciaries of Lime. Lime does not direct, control, or supervise any Lessons, activities, or facility operations, and Lime does not assume responsibility for the acts or omissions of any End User.

YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICES AT YOUR OWN RISK, AND YOU VOLUNTARILY ASSUME ALL RISKS ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES AND ANY INTERACTIONS OR TRANSACTIONS WITH OTHER END USERS OR WITH ANY PERSONS THEY MAY INVOLVE OR ENCOUNTER. THESE RISKS INCLUDE, WITHOUT LIMITATION: (A) PERSONAL INJURY, BODILY HARM, DISABILITY, ILLNESS (INCLUDING EXPOSURE TO COMMUNICABLE DISEASES), EMOTIONAL DISTRESS, HARASSMENT, ASSAULT, THEFT, PROPERTY DAMAGE, AND DEATH; (B) RISKS ARISING FROM PARTICIPATION IN, OR ATTENDANCE AT, ANY LESSON, CLASS, SESSION, ACTIVITY, EVENT, OR MEETING; (C) RISKS ASSOCIATED WITH TRAVEL TO OR FROM ANY LOCATION; (D) RISKS ARISING FROM THE CONDITION, SUITABILITY, OR HAZARDS OF ANY FACILITY OR LOCATION, INCLUDING EQUIPMENT, PREMISES CONDITIONS, AND RULE ENFORCEMENT; AND (E) RISKS ARISING FROM THE ACTS OR OMISSIONS OF ANY END USER OR THIRD PARTY, WHETHER INTENTIONAL, NEGLIGENT, RECKLESS, OR OTHERWISE.

You acknowledge and agree that any screening, verification, background checks, credential reviews, ratings, reviews, badges, identity checks, or other safety-related steps that Lime may offer or perform (if any) are provided solely for convenience, may be limited, incomplete, inaccurate, or subject to change, and do not guarantee safety, quality, legality, or that an End User is who they claim to be. YOU AGREE THAT YOU WILL NOT RELY SOLELY ON ANY SUCH MEASURES AND THAT YOU REMAIN SOLELY RESPONSIBLE FOR ASSESSING THE SUITABILITY OF OTHER END USERS AND FOR EXERCISING APPROPRIATE JUDGMENT AND CAUTION AT ALL TIMES.

WITHOUT LIMITING THE FOREGOING, YOU AGREE TO TAKE REASONABLE AND APPROPRIATE PRECAUTIONS WHEN USING THE SERVICES AND WHEN INTERACTING WITH OTHER END USERS, INCLUDING BY: COMMUNICATING THROUGH THE SERVICES AT ALL TIMES; VERIFYING IDENTITIES, CREDENTIALS, AND EXPERIENCE AS YOU DEEM APPROPRIATE; MEETING IN PUBLIC OR SUPERVISED SETTINGS WHEN APPROPRIATE; COMPLYING WITH ALL APPLICABLE LAWS, RULES, AND FACILITY POLICIES; USING APPROPRIATE SAFETY EQUIPMENT AND PROCEDURES; AND PROMPTLY DISCONTINUING ANY INTERACTION THAT MAKES YOU FEEL UNSAFE. LIME IS NOT RESPONSIBLE FOR, AND DISCLAIMS ANY LIABILITY ARISING FROM, ANY CONDUCT OR OMISSIONS OF END USERS OR THIRD PARTIES, OR FOR ANY INCIDENTS OCCURRING DURING OR IN CONNECTION WITH ANY LESSON, ACTIVITY, OR MEETING ARRANGED THROUGH THE SERVICES.

INDEMNIFICATION.

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS LIME AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES, DEFICIENCIES, CLAIMS, ACTIONS, JUDGMENTS, SETTLEMENTS, INTEREST, AWARDS, PENALTIES, FINES, COSTS, OR EXPENSES OF WHATEVER KIND, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATING TO YOUR USE OR MISUSE OF THE SERVICES OR YOUR BREACH OF THESE TERMS.

US Government Rights.

The Services are a "commercial product" as that term is defined at 48 C.F.R. § 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. § 12.212. Accordingly, if you are an agency of the US Government or any contractor therefor, you receive only those rights with respect to the Services as are granted to all other End Users under license, in accordance with (a) 48 C.F.R. § 227.7201 through 48 C.F.R. § 227.7204, with respect to the Department of Defense and their contractors, or (b) 48 C.F.R. § 12.212, with respect to all other US Government licensees and their contractors.

Governing Law.

This Agreement and all related documents, including all exhibits attached hereto, and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute are governed by, and construed in accordance with, the laws of the State of Texas, without giving effect to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of Texas.

Dispute Resolution;

Arbitration; Class Waiver.

(a) Informal Resolution.

Before initiating any formal claim, you agree to first send Lime a written notice of the dispute (“Notice”) and to attempt in good faith to resolve it informally. The Notice must include: your full name, mailing address, email associated with your account, a description of the dispute and facts supporting it, the specific relief sought, and your signature.

Send all Notices to:

Lime Group, Inc. — Legal Department

Attn: Notice of Dispute

Dallas County, Texas 75225 USA or legal@thelimeapp.com

Lime will send any Notice to the email address on your account. Either party may request a conference call to discuss the matter. If the dispute is not resolved within 60 days of receipt of a complete Notice, either party may commence arbitration (or a small-claims case as provided below). Compliance with this process is a condition precedent to arbitration.

(b) Binding Arbitration (Individual Only).

Except for the claims described in this Section, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services (collectively, “Disputes”) shall be resolved by binding individual arbitration administered by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures as modified here. The Federal Arbitration Act (“FAA”) governs this agreement.

Location and Format. Arbitration shall occur in Dallas County, Texas, unless the arbitrator orders otherwise or the parties agree to remote video arbitration for claims ≤ $1 million. For claims ≤ $10,000, either party may choose arbitration on written submissions only.

Delegation. The arbitrator—not a court—shall exclusively decide all issues of arbitrability, scope, and compliance with this Section.

Fees. Arbitration fees shall follow NAM’s consumer rules. If your gross monthly income is under 300% of the U.S. federal poverty guidelines, you may apply for a fee waiver; upon proof of a granted waiver, Lime will pay your arbitrator fees.

Sanctions & Offers of Judgment. The arbitrator may impose reasonable attorneys’ fees and costs if a party brings a claim in bad faith or for harassment and may apply an offer-of-judgment cost-shifting rule similar to Fed. R. Civ. P. 68.

Mass Arbitrations (Bellwether Process). If 25 or more similar claims by the same counsel are filed within 180 days (“Mass Claims”), NAM’s Mass Claim Rules apply as modified here: (i) the first 30 cases (15 per side) will proceed as bellwethers before separate arbitrators; (ii) remaining cases will be stayed pending those awards; (iii) after final awards in the bellwethers, the parties shall mediate remaining claims for 60 days; and (iv) any unresolved claims may then proceed in additional batches of 30 until all are resolved. Arbitration fees for non-bellwether cases are not due until their batch is activated.

Relief. The arbitrator may award the same damages and relief a court could award on an individual basis. To the extent permitted by law, Lime’s total liability in any arbitration shall not exceed the lesser of $100 or the amount you paid to Lime in the 12 months before the event giving rise to the claim.

(c) Exceptions to Arbitration.

The following disputes are not subject to arbitration:

• individual claims brought in small-claims court of competent jurisdiction before an arbitrator is appointed;
• individual claims of sexual assault or sexual harassment arising from use of the Services; and
• claims for intellectual-property or privacy rights violations or requests for injunctive relief based on exigent circumstances (e.g., unauthorized access, data breach, cyberattack).

These claims may be filed in the state or federal courts of Dallas County, Texas, and the parties consent to that venue and jurisdiction.

(d) Opt-Out Right.

You may opt out of this Arbitration Agreement by sending a signed written notice within 30 days after first accepting these Terms. Your notice must include your name, address, email associated with your Lime account, and a clear statement that you wish to opt out of the arbitration agreement. Send it to:

Lime Group, Inc. — Arbitration Opt-Out

PO Box 25472, Dallas, Texas 75225, USA

or legal@thelimeapp.com

Opting out does not affect any other provisions of these Terms.

(e)Waiver of Class Action.

THE PARTIES FURTHER AGREE THAT ANY ARBITRATION SHALL BE CONDUCTED IN THEIR INDIVIDUAL CAPACITIES ONLY AND NOT AS A CLASS ACTION OR OTHER REPRESENTATIVE ACTION, AND THE PARTIES EXPRESSLY WAIVE THEIR RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS. EACH PARTY AGREES THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Amendments.

No amendment to or modification of, or rescission, termination or discharge of, these Terms are effective unless it is in writing and signed by an authorized representative of each Party.

Assignment.

You shall not assign, transfer, delegate or subcontract any of its rights or delegate any of your obligations under this Agreement without the prior written consent of Lime. Any purported assignment or delegation in violation of this Section shall be null and void. These Terms are binding on and inures to the benefit of the parties to these Terms and their respective permitted successors and permitted assigns.

Entire Agreement.

These Terms, our Privacy Policy, and any statements or rules on the Services on your date of access constitute the entire agreement between you and Lime with respect to the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Services.

No Third-Party Beneficiaries.

These Terms benefit solely the parties hereto and their respective permitted successors and assigns and nothing in these Terms, express or implied, confers on any other person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms.

Notices.

All notices, requests, consents, claims, demands, waivers and other communications under these Terms (each, a "Notice", and with the correlative meaning "Notify") must be in writing and addressed to the other party at, in the case of Lime, the address set forth below, and in your case, the address (or email) associated with your Account (or to such other address that the receiving party may designate from time to time in accordance with this Section). Unless otherwise agreed herein, all Notices must be delivered by personal delivery, nationally recognized overnight courier or certified or registered mail, or email (in each case, return receipt requested, postage prepaid). Except as otherwise provided in these Terms, a Notice is effective only (a) on receipt by the receiving party; and (b) if the party giving the Notice has complied with the requirements of this Section.

Relationship of the Parties.

The relationship between the parties is that of independent contractors. Nothing contained in these Terms shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

Severability.

If any provision of these Terms is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of these Terms will continue in full force and effect.

Waiver.

No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder. In the event of a conflict between these Terms and any applicable purchase or other agreement, these Terms shall govern.

Contact.

If you have any questions regarding these Terms, please contact us at TOS@thelimeapp.com